Cookie Policy

How we use cookies to enhance your learning experience

Last updated: January 30, 2025

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

1. Types of Cookies We Use

Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Examples of Necessary Cookies:

  • Session cookies for maintaining your login status
  • Security cookies for protecting against fraud
  • Cookie consent preferences
  • Shopping cart functionality (if applicable)

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and the services we offer.

What Analytics Cookies Track:

  • Number of visitors to our site
  • How long visitors spend on our pages
  • Which pages are visited most often
  • Where visitors come from (referral sources)
  • Technical information about devices and browsers

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. They may also be used to inform product development and improvement.

Marketing Cookie Functions:

  • Personalizing advertisements based on your interests
  • Measuring the effectiveness of advertising campaigns
  • Retargeting visitors with relevant content
  • Social media integration and sharing

2. Third-Party Cookies

We may use third-party services that also set cookies on your device. These services help us provide better functionality and understand our audience better.

Third-Party Services We May Use:

  • Google Analytics: Website traffic analysis and user behavior insights
  • Facebook Pixel: Social media advertising and conversion tracking
  • YouTube: Embedded videos and related analytics
  • Payment Processors: Secure payment processing and fraud prevention
  • Email Marketing: Newsletter delivery and engagement tracking

3. How Long Cookies Last

Session Cookies

These are temporary cookies that expire when you close your browser. They're used for essential functions like maintaining your session as you navigate through our website.

Persistent Cookies

These cookies remain on your device for a set period (typically 30 days to 2 years) or until you delete them. They remember your preferences and settings for future visits.

Cookie Duration Examples

  • Consent preferences: 1 year
  • Analytics data: 2 years
  • Marketing cookies: 30-90 days
  • Session cookies: Browser session

Cookie Management

  • Change preferences anytime
  • Clear cookies manually
  • Use browser settings
  • Contact us for help

4. Managing Your Cookie Preferences

On Our Website

You can manage your cookie preferences at any time by:

  • Clicking the cookie preferences link in our footer
  • Visiting our cookie management center
  • Adjusting settings in the cookie banner when it appears

Update Cookie Preferences

Click the button below to review and update your cookie settings.

Through Your Browser

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Allow only certain cookies
  • Delete existing cookies
  • Set warnings when cookies are being sent

5. Browser-Specific Instructions

Chrome

Settings → Privacy and Security → Cookies and other site data

Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Site permissions → Cookies and stored data

6. Impact of Disabling Cookies

While you can disable cookies, please note that doing so may affect your experience on our website:

Potential Issues with Disabled Cookies:

  • Difficulty maintaining login sessions
  • Loss of personalized settings and preferences
  • Reduced functionality of contact forms
  • Inability to track learning progress
  • Repeated cookie consent requests
  • Less relevant content and recommendations

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you through our website banner
  • Send email notifications to registered users (for major changes)
  • Request renewed consent where legally required

8. Contact Us About Cookies

Cookie Questions & Support

Sgherplowki English Learning Centre

123 Collins Street
Melbourne, VIC 3000
Australia

Email: [email protected]

Phone: +61 3 9123 4567

Data Protection Officer: Sarah Mitchell

If you have any questions about our use of cookies or need help managing your preferences, please don't hesitate to contact us. We're here to help you understand and control your privacy settings.

Need Help with Cookie Settings?

Our team is ready to help you manage your privacy preferences and answer any questions.

Get Support