Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information when you:

• Enroll in our courses
• Subscribe to our newsletter
• Contact us through our website
• Participate in our programs or events

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referral sources
• Device and operating system information

2. How We Use Your Information

We use your personal information for the following purposes:

Educational Services

• Providing English language courses and educational services
• Assessing your English proficiency and tracking progress
• Issuing certificates and academic records
• Providing student support and guidance

Communication

• Responding to your inquiries and requests
• Sending course updates and important notifications
• Delivering newsletters and educational content (with consent)
• Marketing our services (with consent)

Legal and Administrative

• Complying with legal obligations and regulatory requirements
• Processing payments and maintaining financial records
• Ensuring safety and security of our premises and services

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure physical storage of paper records
• Employee training on data protection and privacy

5. Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain academic records as required by educational regulations

Generally, we retain student records for 7 years after course completion, and marketing data until you opt out or for 3 years of inactivity.

8. International Data Transfers

Your personal information is primarily stored and processed in Australia. If we transfer your information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy law.

9. Children's Privacy

We take special care to protect the privacy of children under 18. If you are under 18, we require parental or guardian consent before collecting your personal information. Parents and guardians have the right to access, modify, or delete their child's information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us using the information above. We will investigate and respond to your inquiry promptly.